Renters must present a valid driving licence (held for the minimum required period – please verify for specific vehicle classes), a valid passport or national ID card, and the credit/debit card used for the booking. Proof of address may also be requested, and an International Driving Permit might be necessary for non-UK licences.

Yes, our rates include comprehensive insurance covering Collision Damage Waiver (CDW) and Theft Protection, subject to a standard excess. We offer optional upgrades to reduce your excess liability for enhanced peace of mind, details of which are available during booking.

Yes, additional drivers are permitted but must be registered on the rental agreement at the time of vehicle collection. All additional drivers must meet JBTK Car Hire’s standard driving requirements, including age and licence criteria. An additional driver fee may apply.

We specialise in a curated fleet of premium and luxury vehicles, including executive saloons, SUVs, and stylish coupes from prestigious marques like Mercedes-Benz. Explore our online ‘Fleet’ section for detailed information and specifications on currently available models.

Drivers typically need to be aged between 21 and 75 years. Specific age requirements and potential young/senior driver surcharges can vary by vehicle category, so please verify when selecting your car.

Our standard rental agreements include a generous mileage allowance suitable for most travel within Surrey, Hampshire, and neighbouring regions. Any specific limitations, which may apply to certain high-performance vehicles or extended hire periods, will be clearly stated in your rental quote and agreement.

Our vehicles operate on a ‘full-to-full’ policy. Your car will be supplied with a full tank of the correct fuel type, and we require it to be returned full to ensure you only pay for the fuel consumed during your rental and avoid any refuelling service charges.

Yes, a standard security deposit is required upon collection. This is taken as a pre-authorisation on the main driver’s credit card and covers the insurance excess, potential fuel charges, fines, or other incidental costs. The deposit amount varies by vehicle and is released promptly following the vehicle’s safe return as per the rental agreement terms.

Client peace of mind is paramount. All JBTK Car Hire vehicles are rigorously maintained and covered by comprehensive 24/7 breakdown assistance. You will find emergency contact information within the vehicle’s documentation should you require support during your rental period.